Gemfive is operated by Guoline emarketing, a member of Hong Leong group. To be frank, i think they need to improve their marketing campaign as not many people are aware of their existence in e-commerce. I like the layout and graphics, it’s responsive, clean and minimalist. You see what you need to see.
Based on the products they listed, gemfive is more to high end products. You can get Ogawa home spa massage chair at RM12k, Samsung TV at RM80k till gateway packages at RM20k. Some of the deals are very attractive. I’ve made twice transactions with gemfive and i am satisfied with the products i received.First, i bought a pair of New Balance Sneakers with discount on Cybersales day. The exact same pair is selling at Rm199 at Zalora and Lazada. Item received few days later after the transaction. No tracking code provided. The order confirmation email written ” You will receive email notifications upon processing and delivery of your order and a link to track its progress.” But there is no other email notification other than this confirmation email and invoice email. I logged to my account and check but the order will only shown processing. Never mind, at last i received my sneakers in great bargain.
And i just bought a luggage bag with 30% discount.
I made the payment at 19/11/2015 [night] and received the luggage bag at 21/11/2015.
Not sure how is their customer service quality as i don’t have a chance to use it yet. But i am concerned about the credit card payment, their payment gateway didn’t trigger the MSOS code for credit card, and no statement for the PDPA. I had to call to my credit card helpline to check on the next day. I guess i will not be using credit card in Gemfive in the future, maybe other payment method.